Do You Have any Questions?
Below are the most frequently asked questions from our customers. If you cannot find the answer, please contact us here.
Where is my shipment?
To track the delivery status of your shipment, simply click on the Track you Order link.
What are the customer support working hours?
You can contact customer support any weekday from Monday to Friday, between 8:00 - 16:00 (GMT).
Email: support@zanvia.co.uk
Phone: +447520656458
What is the deadline for returning goods?
If you are not satisfied with the purchased goods for any reason, you can return them within 30 days. These 30 days are counted from the moment you receive the package. Read more here.
My order hasn't arrived yet. What should I do?
Sometimes a package takes a little longer to arrive, so please allow up to 2 extra business days (Monday to Friday). Check your tracking code, it may already be knocking on your door. And if you still haven't heard anything, send us your order number and we'll look into it and let you know what's going on.
Need Help?
Email:Â support@zanvia.co.uk
Phone: +447520656458
We Are Here For You:
Monday to Friday: 8:00 - 16:00 (GMT)
Company Information
Company Number:Â 21259666
DUNS Number:Â 984057800
VAT Number:Â CZ21259666
Our Location:
KÅ™ižÃkova 44
Prague 18600
The Zanvia project is backed by Ad Spend s.r.o., a company based in the Czech Republic.