What is the order cut-off time for same-day processing?
Orders placed before 15:00 (GMT) are processed the same day. Orders placed after 15:00 (GMT) are processed the next business day.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days (Monday to Friday). After shipping, delivery usually takes 3-4 business days (Monday to Friday).
Are there any restocking fees for returns?
No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.
How long will it take to receive a refund after I return an item?
After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.
What should I do if I want to return my order outside the return period?
Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.
Customer Services Hours:
Monday to Friday: 9:00- 17:00 (GMT)
Email: support@zanvia.co.uk
Phone: +447520654466
Contact Form: Click Here
Zanvia is operated by Ad Spend s.r.o., a company registered in the Czech Republic.
Company Number: 21259666
DUNS Number: 984057800
VAT Number: Z21259666
Address:
Křižíkova 213/44
Praha 8 18600