Shipping Policy
The Main Information In a Nutshell
- Order Deadline: 15:00 (GMT)
- Your Order Is Being Processed: 1-2 business days (Monday to Friday)
- When Will Your Package Be Delivered: 3-4 business days (Monday to Friday)
- How Much Will the Delivery Cost You: Whatever you order, we will deliver it to you free of charge within the UK
The Journey of Your Shipment From Us to Your Door
Have you decided to place an order? Great! Once you click on the confirmation button, you will receive an email message stating that we have received your order and are starting to prepare it.
Our packing team usually gets started within 1-2 business days (Monday to Friday). Once everything is carefully packed and ready to go, your package will be on its way to you.
And because we like to keep things simple, shipping throughout the UK is completely free!
Once the package leaves our warehouse, you will receive another email with a tracking link so you can follow every step of the way. You can track your order here.
The package usually arrives within 3-4 business days (Monday to Friday), so it will be knocking on your door before you know it.
The Goods Arrived Differently Than You Expected
Sometimes a package arrives with a surprise we didn't plan for. Whether it's a damaged product or something completely different from what you ordered. If this has happened to you, we're very sorry. But don't worry, you're not alone.
Just send us a photo of the problem to support@zanvia.co.uk. The more details you provide, the faster we can get started. Our team will take a look, assess the situation, and make sure you receive the correct, undamaged item as soon as possible.
Your satisfaction means more to us than just a well-packaged parcel. It's the reason we do what we do. Thank you for giving us the chance to make it right.
The Delivery Of the Package Took a Little Longer Than Expected
Sometimes a package takes a little longer to arrive, so please allow up to 2 extra business days (Monday to Friday). Check your tracking code, it may already be knocking on your door. And if you still haven't heard anything, send us your order number and we'll look into it and let you know what's going on.
Change of Plans? Let Us Know As Soon As Possible
If you've changed your mind and want to cancel your order, please let us know as soon as possible at support@zanvia.co.uk before the package is shipped. Once we start the processing, we unfortunately cannot stop it.
So the sooner you contact us, the better chance we have of making it in time. We're here to help, even when plans change.
Need Help?
Email:Â support@zanvia.co.uk
Phone: +447520656458
We Are Here For You:
Monday to Friday: 8:00 - 16:00 (GMT)
Company Information
Company Number:Â 21259666
DUNS Number:Â 984057800
VAT Number:Â CZ21259666
Our Location:
KÅ™ižÃkova 44
Prague 18600
The Zanvia project is backed by Ad Spend s.r.o., a company based in the Czech Republic.