Privacy Policy

Section 1 – What We Do With Your Data

When you make a purchase from our store, we collect the personal information you provide, such as your name, address, and email, to complete your order. When you browse our site, we also automatically receive your computer’s IP address, which helps us understand your browser and operating system.

If you’ve opted in, we may also send you emails about our store, new products, and updates.

Section 2 – Consent

Giving Permission
By providing your personal information to complete a purchase, verify your payment, arrange delivery, or process a return, you’re giving us permission to use that information for that purpose only. If we ever need to use your data for something else, like marketing, we’ll ask you first.

Withdrawing Consent
You can withdraw your consent at any time by contacting us at support@zanvia.co.uk.

Section 3 – Disclosure

We may disclose your personal information if required by law or if you breach our Terms of Service.

Section 4 – Shopify

Our store is hosted on Shopify Inc., which provides the platform that lets us sell products online. Your data is stored securely on Shopify’s servers.

Payment Information
If you pay via a direct payment gateway, your credit card details are encrypted according to PCI-DSS standards. We only keep transaction data as long as necessary to complete your purchase.

For more details, see Shopify’s Terms and Conditions and Privacy Policy.

Section 5 – Third-Party Services

Some services we use, like payment gateways, may collect and process your information according to their own privacy policies. These providers may operate in different countries, so your data could be subject to the laws of those countries.

Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

Links & Analytics
We may include links to other websites. We’re not responsible for their privacy practices, so please review their policies. Our site also uses Google Analytics to understand website traffic and usage.

Section 6 – Security

We follow industry-standard practices to protect your information from misuse, loss, or unauthorized access. Credit card information is encrypted with SSL and AES-256 encryption. While no system is 100% secure, we comply with PCI-DSS requirements and accepted security standards.

Section 7 – Cookies

Like many websites, we use cookies to improve your experience, remember preferences, run analytics, and help tailor products and advertising.

Managing Cookies
You can disable or remove cookies through your browser settings, but this may affect some features of our site. You can also manage your cookie preferences through our cookie banner when you first visit our site.

For more details, see Shopify’s Cookie Policy.

Section 8 – Changes to This Privacy Policy

We may update this policy occasionally. Any changes take effect immediately upon posting to the website. If significant changes are made, we’ll notify you here so you know what information we collect and how it’s used.

If our company is merged or acquired, your information may be transferred to the new owners to continue providing products and services.

Need Help?

Email: support@zanvia.co.uk
Phone: +447520656458

We Are Here For You:
Monday to Friday: 8:00 - 16:00 (GMT)

Company Information

Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666

Our Location:
Křižíkova 44
Prague 18600

The Zanvia project is backed by Ad Spend s.r.o., a company based in the Czech Republic.